Who We Are:
The Lullabar is a vibrant wellness cafe, a soothing nail salon, and a trusted child care haven, dedicated to creating a secure and welcoming space for our cherished customers, including caregivers, parents, and wellness enthusiasts. In the midst of our rapid growth, we are searching for a Front Desk Administrative Assistant who can seamlessly adapt to our ever-evolving environment, placing customer satisfaction at the forefront, and ensuring the seamless flow of daily operations.
This position will report to our People Operations Lead.
Job Summary and Responsibilities:
- Exceptional Customer Service: Greet guests with warmth, address inquiries, and ensure a delightful experience for both adults and children.
- Maintaining Cleanliness: Consistently monitor and uphold the cleanliness and orderliness of the front desk, restrooms, retail merchandise area, and communal spaces, crafting an inviting and safe ambiance.
- Answering Calls and Emails: Responsively manage phone calls and emails, furnishing information about The Lullabar’s services, class schedules, childcare facilities, and more.
- Booking Reservations: Assist customers in booking reservations for wellness classes, nail salon appointments, and childcare services, ensuring accuracy and scheduling convenience.
- Giving Tours: Conduct tours of The Lullabar for potential customers, showcasing the cafe, childcare area, and nail salon, highlighting our features and services.
- Providing Information: Offer comprehensive information about class descriptions, workshop schedules, nail salon services, pricing, and special promotions or packages.
- Check-In/Check-Out: Efficiently manage the check-in and check-out process for customers attending classes, receiving nail treatments, or utilizing childcare services. Explain our liability waivers for temporary childcare during the check-in process.
- Flow of Operations: Assist in organizing the flow of daily operations, coordinating schedules, and ensuring the seamless execution of classes, appointments, and childcare services.
- Event Support: Provide support in organizing and hosting special events, workshops, and classes at The Lullabar, including setup, check-in, and guiding guests to event locations.
- POS Transactions: Accurately process point-of-sale transactions for classes, nail services, cafe purchases, and childcare fees. Provide receipts and address payment-related matters.
- Feedback Collection: Encourage customers to share feedback on their experiences, both with our services and childcare, and relay this information to management for continuous improvement.
- Assisting Parents: Offer assistance and information to parents and guardians regarding childcare services, including drop-off and pick-up procedures, addressing concerns, and accommodating special requests.
- Data Entry: Accurately input customer information, reservations, and transactions into computer systems, ensuring up-to-date and organized records.
- Calendar Management: Maintain an up-to-date digital calendar that includes class schedules, nail appointments, childcare hours, and events to effectively coordinate operations.
- Document Preparation: Create, format, and edit documents such as promotional materials, event flyers, and informational brochures using software applications.
Required experience:
- A minimum of 2 years of customer service experience.
- At least 1 year of front desk receptionist experience.
- Proficiency in proper phone etiquette and business email communication.
- Experience in booking clients for appointments and effective communication is essential.
- Previous work experience in a fast-paced or high-traffic customer service environment.
- Proficiency in using office software and computer systems.
Strengths we look for in a candidate…
- Time Management: Managing one’s own time and the time of others.
- Organized: Must take pride in one’s own organizational skills and attention to detail.
- Excellent grammar skills: Must be willing to submit a sample of written work in order to secure this position. No exceptions.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Prioritize Effectively: Adjust priorities as necessary.
- Emotional Intelligence: Being aware of others’ reactions and understanding why they react as they do.
- Effective Communication: Talking to others to convey information effectively and empathetically.
A day at The Lullabar may look like…
A typical day as a Front Desk Administrative Assistant at The Lullabar involves a blend of administrative tasks that include customer relations, event hosting support, booking and scheduling, answering inquiries, and preparing for events, all while collaborating closely with cafe staff, nail technicians, and instructors to ensure smooth cross-functional operations.
Join The Lullabar team and help us in building a nurturing, wellness-focused community. We eagerly anticipate your arrival!
Job details:
- This position starts at an hourly rate of $18 per hour.
- This is a part-time position offering 15-25 hours a week.
- Working early mornings and weekends are required.
Job Type: Part Time
Job Location: Carlsbad
